At Escort-Ads, our primary goal is to ensure a seamless and satisfying experience for all our users. Should you encounter any concerns or issues with our services, we are committed to resolving them promptly and effectively. Please review our cancellation policy outlined below:
1. Contact Us: If you encounter any difficulties or wish to cancel your membership, please reach out to our support team via the contact details provided on our website or by submitting a support ticket. We value your feedback and are eager to address any concerns you may have.
2. Resolution Process: Upon receiving your cancellation request or complaint, our dedicated support team will work diligently to understand the issue and provide a satisfactory resolution. We aim to resolve all matters promptly and to your satisfaction.
3. Refunds: In the event that we are unable to resolve your concern to your satisfaction, you may be eligible for a refund. Refund eligibility will be assessed on a case-by-case basis, taking into consideration the nature of the issue and the terms of service.
4. Account Deletion: Should you choose to cancel your membership, we offer the option to delete your account upon request. Your privacy and security are of utmost importance to us, and we will ensure the removal of your account information in a timely manner.
5. Exceptions: While we strive to accommodate all cancellation requests and complaints, there may be instances where certain terms and conditions apply. We reserve the right to determine the eligibility of cancellation requests and refunds based on our discretion and the terms of service.
6. Feedback: Your feedback is invaluable to us as we continually strive to improve our services. We encourage you to provide feedback on your experience, whether positive or negative, to help us better serve you and our community.
Cancellation Conditions and Instructions:
1. Technical Obstacles: If there are technical obstacles preventing the implementation of the service you ordered, you may request cancellation. Such obstacles may include but are not limited to, technical errors on our website or platform.
2. Time Limit for Cancellation: Cancellation requests must be submitted no later than 24 hours after payment. This time frame allows us to address your concerns promptly and ensures fair processing of requests.
3. Service Satisfaction: If you are not satisfied with the service provided, you may request cancellation within the specified time frame. However, cancellation requests will not be approved if the service has already been provided or has expired, and no technical problems are reported.
4. Reporting Technical Problems: In the event of a technical problem that prevents the normal provision of the service, you must contact our web administration by email and report the issue. This allows us to investigate and address the problem promptly.
5. Resolution Options: If a technical problem cannot be resolved in a timely manner, you may choose to postpone the service, cancel it, or utilize the amount paid for another service. We will work with you to find a suitable resolution based on your preferences and the circumstances of the issue.
6. Exceptions: We reserve the right to evaluate cancellation requests on a case-by-case basis, taking into account the nature of the issue and the terms of service. Exceptions may apply in certain circumstances, and our decision will be based on our discretion and commitment to fairness.
Advertisement Agreement and Non-Refundable Products/Services:
Advertisement Agreement: In accordance with our advertisement agreement, Advertisers/Members bear full and sole responsibility for the production, publication, and posting of the Content. Advertisers/Members are required to notify Escort-Ads within one business day of the first posting of any corrections, changes, or deletions necessary thereto. No refunds or credits (which include credits, adjustments, coupons, etc.) are provided by Escort-Ads, and none should be expected by Advertisers/Members.
Non-Refundable Products/Services: All sales of our products/services are final and non-refundable. Once a purchase is made, there will be no refunds provided unless expressly stated otherwise in a separate agreement or applicable law.
Subscription Renewal and Cancellation Instructions:
At the payment page: Subscription means automatic recurring billing. By choosing subscription you authorize your credit card to be charged on a recurring basis until you cancel, which you can do at any time. You can manage your subscriptions from your account dashboard under My Payments. Please leave the subscription box unchecked for one-time payment.
If you clicked subscription, subscription will automatically renew each month unless you turn it off no later than 24 hours before the end of your current subscription period. To cancel subsequent automatic renewal of your subscription, please send us an email to [email protected] or you can manage your subscriptions under "My Payments" on our website.
We appreciate your understanding and cooperation in adhering to our cancellation policy. Should you have any further questions or require assistance, please do not hesitate to contact us. Thank you for choosing Escort-Ads.